Privacy Policy
Introduction
Welcome to Coach Kilday LLC. We are committed to protecting your personal information and your right to privacy. This Privacy Policy outlines how we collect, use, store, and protect your information when you engage with our services—whether online, in-person, or through our coaching platform.
By using our website, services, coaching programs, mobile communication, or online tools, you consent to the data practices described in this policy.
What Information We Collect
We collect the following types of information directly from you or through your interaction with our services:
- Personal identification information: Name, phone number, email address, date of birth
- Health & fitness information: Fitness goals, progress updates, health history, body metrics, exercise and nutrition preferences
- Account and profile information: Check-in data, photos, communication records, coaching preferences
- Payment and billing information: Payment details collected and processed securely via third-party providers
- Technical data: IP address, browser type, device type, and usage data if you access our digital platforms
How We Use Your Information
We use your information to deliver an effective, personalized, and secure coaching experience. Specifically, we may use your data for:
- Program creation, progress tracking, and fitness coaching
- Communicating updates, appointment reminders, or coaching feedback
- Processing transactions and managing billing
- Analyzing and improving our services and systems
- Sending motivational, educational, or promotional content (with your consent)
We do not sell or share your information for third-party marketing purposes.
Data Security
We implement strict security measures to protect your information, including:
- Secure server infrastructure and encryption protocols
- Limiting access to client data only to authorized personnel
- Secure third-party platforms for payment and data management
- Regular reviews of data protection practices
However, no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security. We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law or contractual obligation. Users may request data deletion at any time.
Third-Party Services
We may utilize third-party providers for:
- Payment processing (e.g., Stripe, Square)
- Client communication and scheduling (e.g., MyCoach Ai, Google Calendar, Calendly)
- Marketing (e.g., Instagram, Mailchimp)
These services have their own privacy policies, and we encourage you to review them if you use these tools in connection with our services.
Google User Data
If you choose to sign in with your Google account and connect your Google Calendar, we may request access to your calendar data via Google's OAuth 2.0 system.
We use this data solely to:
- Allow you (clients and/or trainers) to view your calendar inside our platform
- Add new appointments or sessions that you schedule
- Ensure no conflicts with your existing calendar events
We do not use Google user data for any advertising, analytics, or sharing purposes. You can revoke access at any time via your Google Account settings: https://myaccount.google.com/permissions
Your Rights
You have the right to:
- Access your personal information at any time
- Correct inaccuracies in your data
- Request deletion of your data (subject to legal and contractual obligations)
- Withdraw consent from receiving promotional emails or texts
To exercise these rights, contact us at haley@coachkilday.com.
Children's Privacy
We do not knowingly collect personal data from minors without parental or guardian consent.
Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through our platform.
Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please reach out to:
Coach Kilday LLC
haley@coachkilday.com